FAQ

Shipping

Payments

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    How does the COD (Cash on Delivery) payment option work?

    Femora's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 499 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pin codes. However, the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customer's registered email id. For the avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In the event of COD limit breach, your order will be canceled and you will have to place a new order using Pre-payment options.

    Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

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    Why can't I see the COD option on my payment page?

    If you do not see a COD option on your payment page, this may be due to one of the following reasons:

    • Your order value may be less than Rs. 500 or over Rs. 49,999.
    • Our courier partners may not support the Cash on Delivery option for your delivery address.

Coupons

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    How do I apply a coupon on my order?

    You can apply a coupon on the cart page before order placement. 

    On the right-hand side, there would be a column of the apply coupon, you can add the coupon code and discount will be availed.

Returns / Refunds

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    What if the item is delivered as broken ?

    You need to contact our customer care on +91-8696954271 or else can mail us within 24 hours. You will get a quick resolution.

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    What is Femora's Return Policy? How does it work?

    You need to inform the customer care within 24hours of receiving the goods for any kind of returns.

    Once you inform our team, they will raise a ticket to our claim department and revert you within 24 hours.



    NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE PRODUCT IS MISSING/USED WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

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